20-Minute Path
Pressed for time? Click on the following links to view topic highlights.
- What is performance measurement?
- Key Idea: The importance of balance
- Key Idea: What is a KPI?
- Key Idea: What is a performance measurement system?
- Key Idea: Make performance measurement part of your job
- Key Idea: Define your objectives
- Key Idea: Set targets
- Key Idea: Guidelines for interpreting performance data
- Inappropriate responses to performance shortfalls
- Steps for communicating performance data to your group
- Tips for setting performance targets