Performance Measurement Systems

Print this page

Dashboards

Possibly the simplest type of PM system, a dashboard or cockpit combines the company's numerous metrics, targets, and performance data into one online or printed document (such as a spreadsheet) that's prepared monthly, quarterly, or on some other schedule.

Here is an example of a dashboard:

The 360˚ Customer Analysis dashboard

A dashboard enables executives and managers to easily digest the company's aggregated performance data. In addition, many dashboards use a "traffic light" coding system to evaluate performance on each metric, enabling leaders to spot and address problems promptly.

For example, red indicates performance that's significantly below target; yellow, slightly below target; green, at or above target.

While dashboards have traditionally been used primarily by executives, many companies are now customizing their dashboards for managers at operational levels as well.

For instance, at an airline, a manager in charge of stocking meals on board may see a different dashboard than the manager who oversees fuel purchasing. But each manager's customized dashboard also shows which planes are flying where.

Click here to exit the program. Warning, this will close your session. You will be able to return to the course, but any evaluation of your progress/performance will not count after you have clicked this button.