Deciding What to Measure

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Define critical success factors

QuoteMeasure what you want, not want what you can measure.Quote
–Robert S. Kaplan and David P. Norton

For each objective in your final list, decide which two or three actions would best enable your group to accomplish that objective. These become your critical success factors (CSFs). The following table shows examples.

Example Critical Success Factors

Objective

Critical Success Factors

"Reduce workplace accidents"
  • "Train employees on proper use of equipment"
  • "Provide appropriate safety equipment and apparel"
  • "Regularly inspect workshop for compliance with safety rules"

"Improve knowledge sharing"
  • "Improve new-hire mentoring"
  • "Establish rewards for sharing or accepting new ideas"
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