Deciding What to Measure

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Define performance metrics

Your performance metrics indicate how you'll determine whether you've carried out the critical success factors you've identified and indicate the kind of data you'll need to gather. You can translate each CSF into one or more metrics, as shown in the following table.

Example Performance Metrics

Critical Success Factor

Performance Metric

"Train employees on proper use of equipment"
  • "Number of employees who complete training course with passing grade by end of quarter"

"Establish rewards for sharing or accepting new ideas"
  • "Number of new ideas adopted across business units"
  • "Number of best practices posted to company's knowledge management system"
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