/************** MODIFICATION TO HMM INFO 11.27.2007 **********************/ // This variable holds the total pages of the current module used in HMMCookie.js var total_pages = 97; //This variable sets a unique name to the cookie to avoid cookie clobbering var topicIDNum = "32"; /************** MODIFICATION TO HMM INFO 11.27.2007 **********************/ var topicTitle = "Performance Measurement"; // HMM Lookup tables. // This one, maps a topic name, to an ID/index. // it's an associative array, each topic name (as written into the tag // of a given page) maps to it's corresponding index in the array // hmmTopics below. //topicToID var topicToID = new Object; topicToID["Performance Measurement"] = 1; /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ // NEED TO HARD CODE THE VALUE OF THE SPECIFIC TOPIC ABOVE // WE ONLY WANT ONE TOPIC PER COOKIE, SO WE ARE HARDCODING THE TOPIC ABOVE /*topicToID["Performance Appraisal"] = 1; topicToID["New Manager Transitions"] = 2; topicToID["Budgeting"] = 3; topicToID["Change Management"] = 4; topicToID["Coaching"] = 5; topicToID["Business Case Development"] = 6; topicToID["Delegating"] = 7; topicToID["Developing Employees"] = 8; topicToID["Dismissing an Employee"] = 9; topicToID["Finance Essentials"] = 10; topicToID["Customer Focus"] = 11; topicToID["Diversity"] = 12; topicToID["Feedback Essentials"] = 13; topicToID["Hiring"] = 14; topicToID["Innovation Implementation"] = 15; topicToID["Strategy Execution"] = 16; topicToID["Process Improvement"] = 17; topicToID["Team Management"] = 18; topicToID["Laying Off Employees"] = 19; topicToID["Team Leadership"] = 20; topicToID["Leading and Motivating"] = 21; topicToID["Presentation Skills"] = 22; topicToID["Decision Making"] = 23; topicToID["Crisis Management"] = 24; topicToID["Difficult Interactions"] = 25; topicToID["Innovation and Creativity"] = 26; topicToID["Managing Upward"] = 27; topicToID["Stress Management"] = 28; topicToID["Career Management"] = 29; topicToID["Time Management"] = 30; topicToID["Marketing Essentials"] = 31; topicToID["Performance Measurement"] = 32; topicToID["Negotiating"] = 33; topicToID["Persuading Others"] = 34; topicToID["Business Plan Development"] = 35; topicToID["Project Management"] = 36; topicToID["Retaining Employees"] = 37; topicToID["Meeting Management"] = 38; topicToID["Goal Setting"] = 39; topicToID["Strategic Thinking"] = 40; topicToID["Virtual Teams"] = 41; topicToID["Writing Skills"] = 42;*/ /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ // This one maps a topic name and filename to a page ID/index. It's an // associative array where each topic name maps to another associative array. // That second associative array maps a page's filename to it's corresponding // index in hmmPages //pageToID var pageToID = new Object; var topic32 = new Object; topic32["get_started.html"] = 0; topic32["topic_objectives.html"] = 1; topic32["site_map.html"] = 2; topic32["20-minute_path.html"] = 3; topic32["download_audio.html"] = 4; topic32["print_topic.html"] = 5; topic32["about_the_mentor.html"] = 6; topic32["learn.html"] = 7; topic32["keeping_score.html"] = 8; topic32["why_measure_business_performance.html"] = 9; topic32["what_is_performance_measurement.html"] = 10; topic32["the_importance_of_balance.html"] = 11; topic32["a_comprehensive_picture.html"] = 12; topic32["who_uses_the_data.html"] = 13; topic32["where_do_you_fit_in.html"] = 14; topic32["a_tool_to_assess_performance.html"] = 15; topic32["what_is_a_kpi.html"] = 16; topic32["three_types_of_kpis.html"] = 17; topic32["pick_the_right_kpi.html"] = 18; topic32["kpis_and_you.html"] = 19; topic32["kpis_in_action.html"] = 20; topic32["what_is_a_performance_measurement_system.html"] = 21; topic32["benefits_of_a_pm_system.html"] = 22; topic32["dashboards.html"] = 23; topic32["quality-improvement_systems.html"] = 24; topic32["balanced_scorecard.html"] = 25; topic32["which_pm_system_does_your_organization_use.html"] = 26; topic32["make_performance_measurement_part_of_your_job.html"] = 27; topic32["phase_1_decide_what_to_measure.html"] = 28; topic32["phase_2_gather_performance_data.html"] = 29; topic32["phase_3_interpret_performance_data.html"] = 30; topic32["overview.html"] = 31; topic32["define_your_objectives.html"] = 32; topic32["setting_clear_and_achievable_goals.html"] = 33; topic32["define_critical_success_factors.html"] = 34; topic32["define_performance_metrics.html"] = 35; topic32["match_the_metric.html"] = 36; topic32["consider_the_source.html"] = 37; topic32["set_targets.html"] = 38; topic32["the_art_of_realistic_targets.html"] = 39; topic32["having_a_long-term_vision.html"] = 40; topic32["use_benchmarking.html"] = 41; topic32["if_youre_not_getting_better_youre_getting_worse.html"] = 42; topic32["establish_a_baseline.html"] = 43; topic32["determine_a_target_range.html"] = 44; topic32["set_the_right_targets.html"] = 45; topic32["collect_data.html"] = 46; topic32["communicate_data.html"] = 47; topic32["analyze_data.html"] = 48; topic32["compare_actual_performance_with_targeted_performance.html"] = 49; topic32["guidelines_for_interpreting_performance_data.html"] = 50; topic32["confusion_over_number_of_metrics.html"] = 51; topic32["unaligned_metrics.html"] = 52; topic32["overly_aggressive_targets.html"] = 53; topic32["risk_of_manipulation_of_performance_data.html"] = 54; topic32["difficulty_validating_your_data.html"] = 55; topic32["inappropriate_responses_to_performance_shortfalls.html"] = 56; topic32["failure_to_regularly_reassess_your_objectives_and_measures.html"] = 57; topic32["avoid_performance_measurement_pitfalls.html"] = 58; topic32["manage_performance.html"] = 59; topic32["set_objectives_critical_success_factors_and_metrics.html"] = 60; topic32["gather_performance_data.html"] = 61; topic32["interpret_performance_data.html"] = 62; topic32["painfulbut_productivediscoveries.html"] = 63; topic32["key_terms.html"] = 64; topic32["practice.html"] = 65; topic32["part_1.html"] = 66; topic32["part_2.html"] = 67; topic32["part_3.html"] = 68; topic32["conclusion.html"] = 69; topic32["question_1.html"] = 70; topic32["question_2.html"] = 71; topic32["question_3.html"] = 72; topic32["question_4.html"] = 73; topic32["question_5.html"] = 74; topic32["question_6.html"] = 75; topic32["question_7.html"] = 76; topic32["question_8.html"] = 77; topic32["question_9.html"] = 78; topic32["question_10.html"] = 79; topic32["results.html"] = 80; topic32["apply.html"] = 81; topic32["steps_for_measuring_performance.html"] = 82; topic32["steps_for_communicating_performance_data_to_your_group.html"] = 83; topic32["tips_for_launching_the_performance_measurement_process.html"] = 84; topic32["tips_for_defining_objectives.html"] = 85; topic32["tips_for_creating_performance_metrics.html"] = 86; topic32["tips_for_setting_performance_targets.html"] = 87; topic32["worksheet_for_understanding_key_performance_indicators.html"] = 88; topic32["worksheet_for_understanding_your_companys_performance_measurement_system.html"] = 89; topic32["worksheet_for_deciding_which_performance_aspects_to_measure.html"] = 90; topic32["worksheet_for_setting_performance_targets.html"] = 91; topic32["worksheet_for_tracking_performance_results.html"] = 92; topic32["explore_further.html"] = 93; topic32["online_articles.html"] = 94; topic32["articles.html"] = 95; topic32["books.html"] = 96; topic32["source_notes.html"] = 97; //pageToTopic pageToID["Performance Measurement"] = topic32; // This maps an index to a topic name //indexToName var hmmTopics = ["Performance Appraisal","New Manager Transitions","Budgeting","Change Management","Coaching","Business Case Development","Delegating","Developing Employees","Dismissing an Employee","Finance Essentials","Customer Focus","Diversity","Feedback Essentials","Hiring","Innovation Implementation","Strategy Execution","Process Improvement","Team Management","Laying Off Employees","Team Leadership","Leading and Motivating","Presentation Skills","Decision Making","Crisis Management","Difficult Interactions","Innovation and Creativity","Managing Upward","Stress Management","Career Management","Time Management","Marketing Essentials","Performance Measurement","Negotiating","Persuading Others","Business Plan Development","Project Management","Retaining Employees","Meeting Management","Goal Setting","Strategic Thinking","Virtual Teams","Writing Skills",]; // this maps a topic index and page index to a page's filename var hmmPages = [ ["counter0"], /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ // NEED TO REMOVE ALL OF THE EMPTY SET VALUES AS WE ONLY NEED TO CONCERN OURSELFVES WITH THE CURRENT TOPIC /*[""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""],*/ /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ 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/************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ /*[""], [""], [""], [""], [""], [""], [""], [""], [""], [""],*/ /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ ]; // this maps a topic index and page index to a page's title. var hmmPageTitles = [ ["counter0"], /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ /*[""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""], [""],*/ /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ ["Get Started - Performance Measurement - Performance Measurement","Topic Objectives - Get Started - Performance Measurement - Performance Measurement","Site Map - Get Started - Performance Measurement - Performance Measurement","20-Minute Path - Get Started - Performance Measurement - Performance Measurement","Download Audio - Get Started - Performance Measurement - Performance Measurement","Print Topic - Get Started - Performance Measurement - Performance Measurement","About the Mentor - Get Started - Performance Measurement - Performance Measurement","Learn - Performance Measurement - Performance Measurement","Keeping score - Performance Measurement Overview - Learn - Performance Measurement - Performance Measurement","Why measure business performance? - Performance Measurement Overview - Learn - Performance Measurement - Performance Measurement","What is performance measurement? - Performance Measurement Overview - Learn - Performance Measurement - Performance Measurement","The importance of balance - Performance Measurement Overview - Learn - Performance Measurement - Performance Measurement","A comprehensive picture - Performance Measurement Overview - Learn - Performance Measurement - Performance Measurement","Who uses the data? - Performance Measurement Overview - Learn - Performance Measurement - Performance Measurement","Where do you fit in? - Performance Measurement Overview - Learn - Performance Measurement - Performance Measurement","A tool to assess performance - Key Performance Indicators - Learn - Performance Measurement - Performance Measurement","What is a KPI? - Key Performance Indicators - Learn - Performance Measurement - Performance Measurement","Three types of KPIs - Key Performance Indicators - Learn - Performance Measurement - Performance Measurement","Pick the right KPI - Key Performance Indicators - Learn - Performance Measurement - Performance Measurement","KPIs and you - Key Performance Indicators - Learn - Performance Measurement - Performance Measurement","KPIs in action - Key Performance Indicators - Learn - Performance Measurement - Performance Measurement","What is a performance measurement system? - Performance Measurement Systems - Learn - Performance Measurement - Performance Measurement","Benefits of a PM system - Performance Measurement Systems - Learn - Performance Measurement - Performance Measurement","Dashboards - Performance Measurement Systems - Learn - Performance Measurement - Performance Measurement","Quality-improvement systems - Performance Measurement Systems - Learn - Performance Measurement - Performance Measurement","Balanced scorecard - Performance Measurement Systems - Learn - Performance Measurement - Performance Measurement","Which PM system does your organization use? - Performance Measurement Systems - Learn - Performance Measurement - Performance Measurement","Make performance measurement part of your job - Performance Measurement as a Process - Learn - Performance Measurement - Performance Measurement","Phase 1: Decide what to measure - Performance Measurement as a Process - Learn - Performance Measurement - Performance Measurement","Phase 2: Gather performance data - Performance Measurement as a Process - Learn - Performance Measurement - Performance Measurement","Phase 3: Interpret performance data - Performance Measurement as a Process - Learn - Performance Measurement - Performance Measurement","Overview - Deciding What to Measure - Learn - Performance Measurement - Performance Measurement","Define your objectives - Deciding What to Measure - Learn - Performance Measurement - Performance Measurement","Setting clear and achievable goals - Deciding What to Measure - Learn - Performance Measurement - Performance Measurement","Define critical success factors - Deciding What to Measure - Learn - Performance Measurement - Performance Measurement","Define performance metrics - Deciding What to Measure - Learn - Performance Measurement - Performance Measurement","Match the metric - Deciding What to Measure - Learn - Performance Measurement - Performance Measurement","Consider the source - Deciding What to Measure - Learn - Performance Measurement - Performance Measurement","Set targets - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","The art of realistic targets - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","Having a long-term vision - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","Use benchmarking - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","If you're not getting better, you're getting worse - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","Establish a baseline - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","Determine a target range - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","Set the right targets - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","Collect data - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","Communicate data - Gathering Performance Data - Learn - Performance Measurement - Performance Measurement","Analyze data - Interpreting Performance Results - Learn - Performance Measurement - Performance Measurement","Compare actual performance with targeted performance - Interpreting Performance Results - Learn - Performance Measurement - Performance Measurement","Guidelines for interpreting performance data - Interpreting Performance Results - Learn - Performance Measurement - Performance Measurement","Confusion over number of metrics - Avoiding Performance Measurement Pitfalls - Learn - Performance Measurement - Performance Measurement","Unaligned metrics - Avoiding Performance Measurement Pitfalls - Learn - Performance Measurement - Performance Measurement","Overly aggressive targets - Avoiding Performance Measurement Pitfalls - Learn - Performance Measurement - Performance Measurement","Risk of manipulation of performance data - Avoiding Performance Measurement Pitfalls - Learn - Performance Measurement - Performance Measurement","Difficulty validating your data - Avoiding Performance Measurement Pitfalls - Learn - Performance Measurement - Performance Measurement","Inappropriate responses to performance shortfalls - Avoiding Performance Measurement Pitfalls - Learn - Performance Measurement - Performance Measurement","Failure to regularly reassess your objectives and measures - Avoiding Performance Measurement Pitfalls - Learn - Performance Measurement - Performance Measurement","Avoid performance measurement pitfalls - Avoiding Performance Measurement Pitfalls - Learn - Performance Measurement - Performance Measurement","Manage performance - From Performance Measurement to Performance Management - Learn - Performance Measurement - Performance Measurement","Set objectives, critical success factors, and metrics - From Performance Measurement to Performance Management - Learn - Performance Measurement - Performance Measurement","Gather performance data - From Performance Measurement to Performance Management - Learn - Performance Measurement - Performance Measurement","Interpret performance data - From Performance Measurement to Performance Management - Learn - Performance Measurement - Performance Measurement","Painful—but productive—discoveries - From Performance Measurement to Performance Management - Learn - Performance Measurement - Performance Measurement","Key Terms - Learn - Performance Measurement - Performance Measurement","Practice - Performance Measurement - Performance Measurement","Part 1 - Scenario - Practice - Performance Measurement - Performance Measurement","Part 2 - Scenario - Practice - Performance Measurement - Performance Measurement","Part 3 - Scenario - Practice - Performance Measurement - Performance Measurement","Conclusion - Scenario - Practice - Performance Measurement - Performance Measurement","Question 1 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 2 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 3 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 4 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 5 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 6 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 7 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 8 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 9 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Question 10 - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Results - Check Your Knowledge - Practice - Performance Measurement - Performance Measurement","Apply - Performance Measurement - Performance Measurement","Steps for measuring performance - Steps - Apply - Performance Measurement - Performance Measurement","Steps for communicating performance data to your group - Steps - Apply - Performance Measurement - Performance Measurement","Tips for launching the performance measurement process - Tips - Apply - Performance Measurement - Performance Measurement","Tips for defining objectives - Tips - Apply - Performance Measurement - Performance Measurement","Tips for creating performance metrics - Tips - Apply - Performance Measurement - Performance Measurement","Tips for setting performance targets - Tips - Apply - Performance Measurement - Performance Measurement","Worksheet for understanding key performance indicators - Tools - Apply - Performance Measurement - Performance Measurement","Worksheet for understanding your company's performance measurement system - Tools - Apply - Performance Measurement - Performance Measurement","Worksheet for deciding which performance aspects to measure - Tools - Apply - Performance Measurement - Performance Measurement","Worksheet for setting performance targets - Tools - Apply - Performance Measurement - Performance Measurement","Worksheet for tracking performance results - Tools - Apply - Performance Measurement - Performance Measurement","Explore Further - Performance Measurement - Performance Measurement","Online Articles - Explore Further - Performance Measurement - Performance Measurement","Articles - Explore Further - Performance Measurement - Performance Measurement","Books - Explore Further - Performance Measurement - Performance Measurement","Source Notes - Explore Further - Performance Measurement - Performance Measurement",], /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ /*[""], [""], [""], [""], [""], [""], [""], [""], [""], [""],*/ /************** REMOVAL FROM HMM COOKIE 11.20.2007 **********************/ ]; function tellMe() { } function grabPageInfo() { var results = new Object; results["topicString"] = topicTitle; results["pageString"] = pageURL; results["topicID"] = topicToID[results["topicString"]]; results["pageID"] = pageToID[results["topicString"]][results["pageString"]]; return results; } function grabLinkInfo(topicTitle,pageURL) { var results = new Object; results["topicString"] = topicTitle; results["pageString"] = pageURL; results["topicID"] = topicToID[results["topicString"]]; results["pageID"] = pageToID[results["topicString"]][results["pageString"]]; return results; }