KPIs and you
If you're not keeping score, you're only practicing, not playing.
–Vince Lombardi
Even if your boss doesn't require you to track process, input, or output KPIs, it's vital that you familiarize yourself with these indicators—for several reasons:
- You may hear these terms used frequently in your organization.
- You want to understand how your organization defines the determinants of success—for example, where your organization's resource allocation emphasis is.
- In many industries, third-party researchers (such as J.D. Power & Associates) use KPIs to track how your company measures up against the competition. If you consult such research, you'll need to understand KPIs.
- These indicators can help you figure out your role in helping your organization achieve its goals.
- Plus, you'll enhance your credibility and value as a manager if you can demonstrate understanding of your company's and unit's KPIs.