Set targets
Against what standards are you measuring performance? What results would you like to see reflected in the data from your dashboard gauges?
In the second phase of the performance measurement process, you gather and check the reliability of data on the metrics you've identified. Start this phase by setting targets for each metric you've defined.
Targets represent the performance you want to see on each of your metrics. The table below shows examples.
| Performance Metric | Target |
| "Number of employees who complete training course with passing grade by end of quarter" | "All employees complete training course with an end-of-course test score of 80 or above out of a possible 100 by end of quarter" |
| "Percentage of existing products updated with new features midway through the fiscal year" | "85% of existing products updated" |
| "Customer satisfaction index" | "Achieve 85% of customers that are very satisfied or extremely satisfied, which represents a 15% increase in customer satisfaction by year end" |