Site Map
Click below to access:
Entire Topic
Comprehensive path through the entire topic
- Get Started
- Learn
- Performance Measurement Overview
- Key Performance Indicators
- Performance Measurement Systems
- Performance Measurement as a Process
- Deciding What to Measure
- Gathering Performance Data
- Interpreting Performance Results
- Avoiding Performance Measurement Pitfalls
- Confusion over number of metrics
- Unaligned metrics
- Overly aggressive targets
- Risk of manipulation of performance data
- Difficulty validating your data
- Inappropriate responses to performance shortfalls
- Failure to regularly reassess your objectives and measures
- Activity: Avoid performance measurement pitfalls
- From Performance Measurement to Performance Management
- Key Terms
- Practice
- Apply
- Explore Further
Key Ideas
Multimedia clips that underscore the topic's important takeaways
Activities
Interactive exercises that reinforce the topic's main ideas
Personal Insights
Video clips of managers sharing insights about business challenges
Tools
Forms and worksheets to help you apply what you've learned





